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We believe in a simple rule, “Any issues can be sorted out by mutual discussion”, we take 100% responsibility of our products and have professional packing and shipping companies working with us. We can provide images, videos of the ordered items before dispatch and clients can check what they are going to receive.

We understand your concern about safety and security of items you purchased from us. Please be assured that your money / goods are absolutely safe with us, and we will take utmost care to ensure that your trust on us remains perpetually strong.

A. Order Cancellation

Customer can cancel the order within 3 Working days of order placement with SAHARANPUR WOODEN FURNITURE. SAHARANPUR WOODEN FURNITURE will reimburse the amount within 10 days, to the same account from where the payment was made, or any other mutually agreed documented account. Such amount reimbursed will be subject to deductions made by payment gateway and currency exchange rate, wherever applicable.

After 3 working days, SAHARANPUR WOODEN FURNITURE will not reimburse the advance amount, as your order would have moved to production line. As SAHARANPUR WOODEN FURNITURE does not stock ready product, and make as per customer order, customized to his/ her requirement, you will appreciate cancellation is not a possibility once production has started.

You agree that cancellation and amount refund will not be possible once your furniture has been dispatched.

B. Returns Policy

At SAHARANPUR WOODEN FURNITURE, we take enough efforts in packaging and hiring renowned freight movers like Safexpress / GATI to avoid any damage to goods in transit. However, there is always a remote possibility of that happening once in a while for which we have put in place return policy for such goods

1. SAHARANPUR WOODEN FURNITURE strongly encourages you to inspect the goods immediately after taking delivery. In case of any damage, please take images and video of damaged items and share with us at saharnourwoodenfurniture@gmail.com within 24 hours of delivery. Your items are covered under transit insurance, and that will allow us to raise insurance claim with transporter.
2.“IF IT’S BROKEN, ITS OURS” and for that, we will require supporting images and video from your side. Products will be replaced or compensated with other selected product. For any minor damage, we will get the product repaired at your location within next 24 working hours.
3.In any case whatsoever, you agree to inform SAHARANPUR WOODEN FURNITUR of damaged product within 24 hours of receipt of goods. In case we don’t hear from you within 24 hours of goods received, it will be deemed that you have received goods in right condition; SAHARANPUR WOODEN FURNITUR will not be responsible for any claims of damages immediately thereafter.

C. Refunds

1. For order(s) cancelled by the company refund will be processed within 24-48 business hours. This time may be longer depending on the customer’s bank refund processing system.
2. For damaged returned products, refund will be processed within 24-48 business hours of receiving the product back in the facility or the provided address. Returned products are subject to inspection and once the inspection is complete, email confirmation will be sent to the registered email address of the customer with details of the processed refund.
3. Products once used are not returnable.

All you need to do is :
» Contact us at saharnourwoodenfurniture@gmail.com or Call/ Whatsapp us – +91 - 9875632646
» Send us an image of the concerned product by email or Whatsapp
» We will analyses the issue and a customer service representative will contact you to resolve the issue within 24 hours